ClientLaunch

Terms of Service

Effective date: 2026-05-25 · Version 1.0

These Terms of Service (“Terms”) govern your use of ClientLaunch (the “Service”), operated by Arktos Marketing LLC (“we,” “us,” or “our”). By creating an account or using the Service, you (the “Customer”) agree to these Terms.

1. The Service

ClientLaunch provides a multi-tenant software application that helps accounting, bookkeeping, tax, and advisory firms onboard their own clients through a single shareable link. The Service includes intake forms, file uploads, electronic signature, calendar embed, payment step embed, AI-generated reminder content, and integration with third-party platforms including GoHighLevel.

2. Accounts and access

You must create a firm account to use the Service. You are responsible for the security of your account credentials and for all activity under your account. You agree to provide accurate information and to keep it current. The Service supports role-based access (Owner, Admin, Staff, Read-only); you are responsible for assigning roles appropriately within your firm.

3. Your clients

The Service allows you to send tokenized magic links to your own clients (“End Clients”) so they can complete onboarding. End Clients do not create accounts and are not parties to these Terms. You are solely responsible for: obtaining any consents required to contact your End Clients via SMS, email, or voice; complying with TCPA, CAN-SPAM, and any other applicable communications law; and the accuracy and lawfulness of the questions, forms, and documents you collect through the Service.

4. Subscription and fees

The Service is offered at a flat fee of US$197 per firm per month (the “Subscription Fee”). Billing is processed outside the Service via invoice or Stripe Payment Link. Subscription Fees are billed in advance and are non-refundable except where required by law. We may change the Subscription Fee on 30 days’ written notice; you may cancel before the change takes effect.

5. Acceptable use

You agree not to use the Service to:

  • Send communications without lawful consent from the recipient.
  • Collect Social Security Numbers, full credit card numbers, full bank routing details, or other sensitive personal information through the intake-form step types. We provide purpose-built step types (e-signature, secure file upload, payment) for sensitive data — use those instead.
  • Reverse-engineer, scrape, or attempt to derive source code from the Service.
  • Use the Service to provide tax, legal, accounting, or financial advice to your End Clients via AI-generated content. The Service’s AI features produce administrative reminder and summary copy only.
  • Violate any applicable law, including TCPA, CAN-SPAM, HIPAA (if you handle protected health information; ClientLaunch is not currently HIPAA-compliant), GLBA, or state privacy laws including the California Consumer Privacy Act.

6. Third-party integrations

The Service integrates with third-party platforms including GoHighLevel and may integrate with additional platforms (Stripe, Resend, Anthropic, OpenAI, Supabase, Cloudflare). These third parties have their own terms and privacy policies that apply to your use of those platforms. We are not responsible for the acts or omissions of these third parties.

7. AI-generated content

The Service uses large language models (currently Anthropic’s Claude) to generate reminder messages, completion summaries, and intake-form draft fields. AI-generated content is suggestion-grade only; you remain responsible for reviewing AI output before sending it to End Clients. The Service does not guarantee that AI output is accurate, complete, or free of bias.

8. Data and security

Your firm data and End Client data is processed under our Data Processing Agreement (see /legal/dpa). The Service uses tenant isolation at the database level via row-level security, encryption at rest for credentials, signed URLs for file downloads, and append-only audit logging. Notwithstanding our security practices, no service is completely secure; you use the Service at your own risk.

9. Termination

You may cancel at any time by emailing support@arktosmarketing.com. Upon cancellation, your firm’s active subscription continues until the end of the paid period. We may suspend or terminate your account for material breach of these Terms, with notice where practical.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (i) US$1,000 OR (ii) THE SUBSCRIPTION FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

12. Indemnification

You will defend, indemnify, and hold us harmless from any claim by a third party (including your End Clients) arising from your use of the Service, your communications with End Clients, or your violation of these Terms.

13. Governing law

These Terms are governed by the laws of the State of Arizona, USA, without regard to its conflict of laws principles. Any dispute will be brought in the state or federal courts located in Maricopa County, Arizona.

14. Changes

We may update these Terms from time to time. Material changes will be communicated by email and/or via an in-app notice. Your continued use after the effective date of the change constitutes acceptance.

15. Contact

Questions: support@arktosmarketing.com.

Version 1.0. This document is the starting baseline; we recommend review by counsel before scaling beyond a pilot deployment.